Frequently asked questions
Find quick answers to help your shop with conFidence
ORDER & SHIPPING
How long does delivery takes?
We process all orders within 24–48 hours.
Delivery typically takes 3–7 business days, depending on your location.
Metro cities may receive orders faster, while remote areas may take slightly longer.
How can i track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email.
You can also track your order anytime from the “My Orders” section in your account.
Do you offer free shipping?
Yes, we offer free shipping on prepaid orders above ₹999.
For orders below this amount, a small shipping fee is applied at checkout.
Can i change my shipping address?
Yes, you can request a change in your shipping address within 12 hours of placing the order.
Please contact our support team as soon as possible to update the details.
What if my order is delayed?
While we aim to deliver on time, delays may occur due to unforeseen reasons.
If your order is delayed, our support team will assist you and keep you updated at every step.
Do you ship across India?
Yes, PS HUB currently delivers across India.
We are working on expanding to international shipping soon.
What happens if I’m not available at the time of delivery?
Our delivery partner will attempt delivery 2–3 times.
If unavailable, you may be contacted to reschedule or the order may be returned to us.
Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placement.
Once shipped, orders cannot be cancelled.
Returns & EXCHANGE
What is your return policy?
We accept returns only for genuine cases, such as:
- Received a damaged product
- Received a defective item
- Received a wrong product
The request must be raised within 24 hours of delivery.
Do you offer exchanges?
No, we currently do not offer exchanges.
You can request a return (if eligible), and place a new order separately.
How do I initiate a return?
To request a return, please contact our support team with:
- Your order details
- Clear images/videos of the issue
Our team will verify and guide you through the next steps.
When will I receive my refund?
Once the returned item is received and inspected,
your refund will be processed within 5–7 business days to your original payment method.
What items are not eligible for return?
Returns will not be accepted for:
- Size or fit issues
- Change of mind
- Used or worn products
- Requests raised after 24 hours of delivery
Do I need to return the product in original packaging?
Yes, the product must be returned in its original packaging with all tags intact.
Returns without proper packaging may not be accepted.
What if my return request is rejected?
If the return request does not meet our policy criteria, it may be declined after verification.
In such cases, the product will not be eligible for return or refund.
Who will bear the return shipping cost?
If the return is approved due to a genuine issue (damaged, defective, or wrong item), the return shipping will be handled by us.
No return shipping will be provided for ineligible requests.
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What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, and select wallet options for a seamless checkout experience.
Is Cash on Delivery (COD) available?
COD is available on orders with a ₹100 prepaid confirmation amount.
Is it safe to make payments on PS HUB?
Absolutely. All transactions are secure and encrypted, ensuring your payment details are completely protected.
Why was my payment declined?
Payments may fail due to insufficient balance, network issues, or bank restrictions.
Please try again or use an alternate payment method.
My payment was successful but order not confirmed. What should I do?
If the amount was deducted but no order was placed, it will be automatically refunded within 5–7 business days.
If the issue persists, contact our support team.
Can I change my payment method after placing the order?
No, once the order is placed, the payment method cannot be changed.
Will I receive an invoice for my order?
Yes, a digital invoice will be shared with you via email/SMS after order confirmation.
Are there any hidden charges?
No, there are no hidden charges.
All applicable costs, including shipping or COD fees, are clearly shown at checkout.
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Are the products exactly the same as shown in pictures?
Yes, we aim to provide accurate product images.
However, slight variations in color may occur due to lighting and screen settings.
How is the quality of your products?
We carefully select our products to ensure good quality and finish.
Each item is checked before dispatch.
Will the color fade after washing?
Our products are designed to be durable, but we recommend following the wash care instructions to maintain color and quality.
Will the color fade after washing?
Yes, our products are chosen keeping comfort and style in mind, suitable for regular use.
Do you restock sold-out items?
Some products may be restocked depending on availability,
but not all items are guaranteed to return.
How do I choose the right size?
We provide a size guide for each product.
Please refer to it before placing your order to ensure the best fit.
Can I expect the same fit as shown on the model?
Fit may vary depending on body type and size selection.
We recommend checking the size details for better accuracy.
Are all products available for immediate shipping?
Most products are ready to ship, but some items may require additional processing time, which will be mentioned on the product page.
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Do I need an account to place an order?
No, you can place an order as a guest.
However, creating an account helps you track orders and manage your details easily.
How do I create an account?
You can create an account using your email or mobile number during checkout or from the sign-up page.
How can I update my personal details?
You can update your name, address, and contact details from the “My Profile” section after logging in.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and follow the instructions to reset it securely.
How can I track my orders from my account?
Go to the “My Orders” section in your account to view order status and tracking details.
Can I save multiple addresses in my account?
Yes, you can save and manage multiple delivery addresses for faster checkout.
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Is my personal information secure and save?
Yes, your data is secure and protected.
We do not share your personal information with third parties without your consent.
Can I delete my account?
Yes, you can request account deletion by contacting our support team.
Your data will be removed as per our policy.
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How can I contact PS HUB?
You can reach us through our contact page, email, or Instagram DM.
Our team will respond as soon as possible.
What are your customer support timings?
Our support team is available from 10 AM to 7 PM (Monday to Saturday).
Do you collaborate or take bulk orders?
Yes, we do accept bulk orders and collaborations.
Please contact us with your requirements for more details.
Do you have a physical store?
No, PS HUB is currently an online-only store.
How can I stay updated with new arrivals?
You can follow us on Instagram or subscribe to our updates to stay informed about latest collections and offers.
Do you offer discounts or sales?
Yes, we offer limited-time discounts and special deals.
Stay connected with us to not miss out.
Can I give feedback about my experience?
Yes, we always welcome feedback.
You can share your experience with us to help improve our services.
Why should I trust PS HUB?
We focus on genuine products, clear policies, and customer satisfaction.
Every order is handled with care to ensure a smooth shopping experience.